Try signing in to Play Store using your Google account now. Tap on Clear data at the bottom of the screen and select Clear cache and then Clear all data. Again, go back to Settings and Manage apps like previously and select Play Store and Play Services. Deleting this data and files will not affect your phone in any way. Old data and cache files can be responsible for odd behavior at times. Tap on App permissions and make sure it has access to Storage and other services.ĭo the same for Play Store now and make sure it has the necessary permissions to function as well. Let’s check Play Services first this time. To check, open Settings, and go back to Manage apps.

It is possible that a recent update or some security app messed up the app permissions. Repeat the same process for Play Services this time. Make sure it can access the Internet on both mobile data and Wi-Fi on your phone under Restrict data usage. Search for Play Store and Play Services here. To check, go to Settings and tap on Manage apps or if you have a different UI, search for a list of installed and system apps. You can restrict Internet access on an app basis. That doesn’t mean Play Store has access to the Internet too. You have a solid Internet connection, and other apps are working fine. Check out this guide on more info on using Play Store with mobile data problems. If possible, connect to a different Wi-Fi network and try again. It is also a good idea to check your ISP plan. Internet ConnectionĬheck your Internet connection using Speed Test site to make sure you have a working connection with a decent speed. Once done, reboot your phone and check if you can sign in to Google Play Store now. If yes, please update, even if you don’t have any issues. Open Settings and go to the System update option to check which version of Android you have, and whether there is an update available or not. These OS updates offer not only features but also have critical patches and fixes for bugs. About 17% of users still have Marshmallow on their phones, which is also the highest. Google updates this chart often, and the results are open to debate. When it comes to Android updates, the adoption rate is not really spectacular.

Google play service apkmirror